🤝 Our “Fair Play” Promise

At QuickEdit Digital Solutions, we stand behind the quality of our digital assets. We want you to be happy with your purchase. However, because we sell digital downloadable goods (which cannot be “returned” like a pair of shoes), we have a strict but fair refund policy.

We believe in being reasonable. If the mistake is ours, we fix it. If the mistake is yours, we expect you to take responsibility.

1. The General Rule (Digital Nature)

Since your purchase is a digital product, it is deemed “used” after download or opening. Therefore, all purchases made on QuickEdit.is are generally non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no-refund policy.

However, we understand that technical issues happen. We offer a 7-Day Money-Back Guarantee strictly for the specific cases listed below.

2. When We WILL Issue a Refund (Eligible Cases) ✅

We will happily issue a full refund or provide a free replacement if:

• File Corruption: The downloaded file is technically damaged, does not open, or throws an error message (and our support team cannot fix it).

• Misrepresentation: The product you received is completely different from the description or preview image on the website.

• Duplicate Purchase: You accidentally purchased the same template twice in one transaction.

• Missing Assets: Key layers or fonts described in the product page are missing from the download pack.

3. When We Will NOT Issue a Refund (Non-Eligible) ❌

We cannot offer refunds for the following reasons:

• “I don’t know how to use Photoshop”: Our products are professional tools. We clearly state that you need Adobe Photoshop (or Photopea) and basic editing skills. Lack of skill is not a product defect.

• “I changed my mind”: We cannot refund you simply because you decided you don’t need the file anymore after downloading it.

• “It didn’t work for Verification”: (CRITICAL) As stated in our Terms of Service, our templates are for Novelty, Prop, and Testing use only. If you bought a template to bypass a KYC check or verify an account and it was rejected, we will not refund you. We do not guarantee illegal use cases.

• “I didn’t receive the email”: If the email went to Spam or there was a delay, please contact support. A delay is not grounds for a refund unless we fail to deliver the product within 24 hours.

4. How to Request a Refund

If you believe you qualify for a refund under Section 2, please follow these steps:

1. Contact Us: Email [email protected] with the subject line “Refund Request”.

2. Include Proof: Send your Order ID and a screenshot of the technical issue/error.

3. Wait: Allow us up to 24 hours to review your case. We usually try to fix the file first. If we can’t fix it, we refund it.

5. Crypto Refunds & Gas Fees

Since we process payments via Cryptocurrency:

• Refunds will be sent back to the same wallet address used for payment (or a compatible address you provide).

• Gas Fees: Please note that blockchain network fees (Gas fees) are non-refundable. We will refund the full value of the product, minus the transaction fee required to send the crypto back to you.

6. Chargebacks & Disputes

Please contact us before filing a dispute with your crypto exchange or payment provider.

• We are here to help. Opening a dispute without contacting us first is considered “Friendly Fraud”.

• Users who file false disputes will have their accounts permanently banned and their IP addresses blocklisted from our network.